20 Oct 2017 
Support Center » Knowledgebase » Avactis 1.9.1 build 8365 and later » Troubleshooting
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 Articles
 Customer reviews form problem
 NOTE: This article is actual for Avactis 1.9.If you enable the "Customer Reviews" option and you do not see the "Reviews" box on the product info page or your p
 Reviews stars problem
  If the stars rating in the boxes on the home page is displayed in wrong way, pass the following steps:1. Open the "avactis-system/modules/featured_products/views/featured_products_cz.php" fil
 Changes are not displayed
  If you made changes in a template or in your administration panel but they were not displayed, try cleaning up the cache. In order to do it login to your administration panel and click on the
 If checkout custom fields are not displayed in order Invoice
  If the custom fields created for the Billing and Shipping checkout sections are not displayed in the order invoice replace the following line:
 Tax value is not displayed on checkout step 4
 If the tax value is empty on the step 4 of the checkout replace the following part of code: default:
 Warning on HTTPS pages
   If you see a warning like the following in your browser:          
 UPS module settings don't have Heigh
 NOTE: this article is for Avactis 1.9.1In order to display the "Height" input field on the UPS settings page, ope
 Index page redirects to product list
 NOTE: this article is for Avactis version 1.9.1To solve the problem, pass the following steps:1. Open the "avactis-system\core\app
 Avactis 2.1.1 TinyMCE FileManager error
  For Avactis 2.1.1Question: We are experiencing the following errors when attempting to use the imag
 Avactis 2.1.1 Wishlist problem
 For  Avactis 2.1.1Question: I can't add more than 1 item to the wishlist. Su
 AOL users can't add products to cart
  The reason if the problem is AOL uses different REMOTE IP addresses for HTTP and HTTPS connection.  Remote IP address and user agent are being used for secure reasons to generate a session ID in Avactis.
 Can't login to the admin panel
  If all of a sudden you detect you can't login to your admin panel, there several ways to solve it.1. Use I forgot My Password link on the admin sign in page to reset t
 Theme reverts back to default
  If you switch your theme and  it repeatedly reverts back to default, apply the changes described in this article:
 FedEx has changed API
  This article is for Avactis version 2.x and later
 Page Manager is not loading in 2.1.2
 This article is for Avactis version 2.1.2If your Page Manager in Admin panel is not loading properly,  kindly do the following changes in the file:<your-store-installation-file-path>/avactis-system/conf/conf.main.p
 Avactis 2.1.1 : Fix for transparent product's thumbnail image
  To save the transparent background of png images add the following code into your store.Save a backup copy of the avactis-system/modules/product_
 Empty Cart - Admin Logout - Canonical URL Issue
  Questions: 'Your cart is empty' error while checking out.Sometimes Admin session expires.If you are facing any of the above issues on your store, then your st
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